These guys are old-school business people. That means customer-oriented! Bottom line: They find the problem, explain the problem and cost of repair then FIX the problem right! They do it with respect, expertise and everything they can to make their customers happy. I'm an older gal that knows a few things about vehicles. They treated me with respect across the board and much better than I'm treated by the local dealership. Excessive Performance is my "go-to" place now. I know I can trust them and they'll treat me right. Give them a chance and they'll do the same for you!